Architect. Operator. Builder of real-world systems at scale. Product success agent.

Andy Liwen

Creating Healthcare Guardians
Digital Insight & Stewardship Systems
AI-driven systems that reduce human burden, improve outcomes, and redefine how care is delivered.

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Right now I’m exploring select opportunities where technology, systems thinking, and human outcomes intersect.
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What I Do

I build systems where product, services, and outcomes converge.

Most organizations separate product from services. The result is fragmentation, inefficiency, and human overload. I design and deliver integrated systems - where AI, workflows, and human experience operate as one.+ In healthcare, this means:
Reducing the burden on clinicians and navigators
+ Creating continuous, intelligent engagement with patients
+ Delivering measurable improvements in outcomes - not just activity

Current Focus

Extending My Work

Advancing vertical AI orchestration in healthcare - building systems that act as intelligent partners in care, not tools that require constant human management.Recent work includes:
+ Agentic AI orchestration for chronic care and cognitive support
+ Voice-first engagement systems at scale
+ Federated “Single Source of Truth” architectures for real-time care coordination

Selected Impact

Systems & Platforms

Designed and deployed AI-driven care platforms with leading oncology partners
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Built a federated SSoT platform reducing operational burden and enabling real-time decisioning
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Delivered large-scale transformation programs ($100M–$1B range) across public and private sectors
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Founded and led AI research initiatives at AT&T Labs
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Drove 300%+ growth through integrated service + product solutioning

What I am Doing Now

Writing and Thinking

I write about the future of AI-driven systems, human-centered design, and the transformation of healthcare. This section will expand over time.
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The Rise of Healthcare Guardians
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From Navigation to Orchestration
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Why AI Must Reduce Human Burden,
Not Add to It

Background

Over three decades building and leading advanced technology systems across healthcare, telecommunications, and government.Former roles include
+ CTO, AI-driven healthcare platforms
+ Senior Executive, Accenture
+ Client Solutions Director, Cisco
+ Founding AI research leader, AT&T Labs

Let's Connect

I’m exploring select opportunities where technology, systems thinking, and human outcomes intersect.